00000nam 2200000 4500 INLIS000000001140766 20220128025340 0010-0122005975 service management : mewujutkan layanan prima / fandy tjiptono fandy tjiptono 1 xviii + 426 hlm : ILUSTRASI ; 19 x 23 cm kertas Perpustakaan Khusus YOGYAKARTA : cv.andi offset, 2012 338.47 338.47 FAN s 978-979-20-3046-7